Shipping Policy

Thank you for shopping with VOOF VOOF. We are committed to delivering your pet essentials as quickly and reliably as possible.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.

2. Estimated Shipping Times

We offer worldwide shipping. Our estimated delivery timelines are as follows:

Standard Shipping: 7 to 12 business days.
Peak Seasons: Please note that during holidays or promotional periods, shipping may take slightly longer.

Note: These are estimated timelines. While we do our best to meet these dates, delivery times are not guaranteed due to external factors like customs clearance.

3. Shipping Charges

We offer Free Worldwide Shipping on all orders [OR "Shipping charges for your order will be calculated and displayed at checkout"].

4. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s).
The tracking information will be active within 24-48 hours of dispatch. You can track your order directly on our website or through the carrier's portal.

5. Customs, Duties, and Taxes

VOOF VOOF is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Incorrect Shipping Information

Please double-check your shipping address before finalizing your order. We are not responsible for orders that are lost or delayed due to incorrect address information provided by the customer.

7. Shipping Delays & Issues

While we strive for timely delivery, we are not liable for delays caused by factors outside our control, such as extreme weather, courier strikes, or prolonged customs inspections.